to request technical support, parents, student and staff should do the following:
Send an email to firstname.lastname@example.org. This creates a ticket for our tech team to work and keep track of the issues at hand.
You must include the following information in the email in order for us to help you effectively. Note this system unfortunately cannot accept screenshots/images. We will request those from you if needed.
Brief summary of the problem
- Parent or Staff Full Name
- Student(s) Full Name(s) and Grade(s)
- Contact email (if different than one you're sending from)
- Contact Phone (with best time to call)
- Full Issue Description - include as much information as possible. Include what kind of device is having the issue - i.e. school issued Chromebook, iPad or Computer. Also if you are using a your own device, include that information (note that tech support for non-school provided devices is limited. We will do our best to help you though - remember we will provide every student a device.